Computers and mobile devices vary greatly. And we are not able to offer you technical support. But we hope these download tips can help.
Below are download instructions that I hope can help if you need help with your download.
Please note that most mobile devices such as phones and ipads, and tablets, do not allow for downloading through a link.
So it’s best to download to your computer and then use iCloud or Dropbox to transfer the item to your mobile device.
Some products are sent using a compressed ZIP file and will need to be unzipped.
After you download locate your file…
Locate Your File
Your file should download into your downloads folder. Look for it in your downloads folder. If it is not there you may have your computer set to place your downloads into another area of your computer in your files. Do a quick search in your files, by date or name of the product to locate it.
Tips for unzipping a file…
On a Computer or Laptop
After you download the zipped file to your computer, locate it. It will usually land in your downloads folder or where you have directed it to download to.
After locating the file, right click and select the extract all option. If you are on a Mac, you might only have to double click the file to unzip it.
This creates a new file on your computer which you can open.
If you want to transfer the item to your mobile device you can add the opened file to iCloud or Dropbox and then they can be accessed on your mobile device.
If you have problems with this process on one browser, try a different browser. App and other add ons can make certain browser react oddly.
On a Mobile Device
We recommend downloading the file to a computer and then transferring it to your mobile device but if you want to download a zipped file onto your mobile device, you may need a free app to unzip it.
Before downloading search in your app store for a free app to unzip files. This will allow you to unzip the folder to access it.
Another option that may work on some devices is to long hold on the file and then click open or extract. That may work for you too.
All Files are in PDF Format...
You will need a PDF reader to view the files and most computers and devices have Adobe Reader preinstalled on them. Making it easy to view.
But if your device doesn’t have a pdf reader installed you will need one. Adobe Reader can be used an it’s free. Get it here.